Refund Policy

Last updated: 30 September 2026

When you pay on VeyanoGH, your money is held safely and the seller is paid only after your order has arrived. This policy explains when you get money back and how.

1. When you are refunded

The seller declines your order (for example, it is out of stock): you are refunded in full for that seller's part of the order, including its delivery fee.
Your order did not arrive.
You received the wrong item, or items are missing.
The item is damaged, does not work, or is clearly not as described.

Changing your mind is not covered, unless the seller agrees to take the item back.

2. How to ask

Open your order and tap Report a problem next to the shop concerned, within 30 days of delivery.
Choose what went wrong and explain. You can send photos to us on WhatsApp with your report number.
The seller's payment for that order is put on hold straight away.
The seller can reply. We look at both sides, and aim to decide within 5 working days.

Our decision may be a full or partial refund, a replacement arranged with the seller, or payment to the seller if the order was delivered as described. The seller may ask for the item to be returned before a refund.

3. How you get the money

Refunds go back to the Mobile Money wallet or card you paid with, through Paystack. Mobile Money refunds usually arrive within a few days; card refunds can take up to 10 working days depending on your bank. You will get an SMS when we send it.

4. Your order code

Give your 4-digit order code only after you have received and checked your items. Giving the code confirms delivery, which makes it harder to show later that something was wrong.

Contact us

VeyanoGH is run by EasySoft IT Solutions, Bantama, Kumasi, Ghana.
Phone and WhatsApp: 0549687100
Email: easysoftitsolutions25@gmail.com