VeyanoGH

Terms of Use

Last updated: 30 September 2026

These terms apply to everyone who uses VeyanoGH, on the website or in our apps. By creating an account, buying or selling, you agree to them. Please read them with our Privacy Policy and Refund Policy. Sellers also agree to the Seller Agreement.

1. What VeyanoGH is

VeyanoGH is an online marketplace run by EasySoft IT Solutions. Independent Ghanaian businesses ("sellers") list and sell their own products. When you buy, your contract for the goods is with the seller. VeyanoGH provides the platform, checks sellers before they can sell, collects payment, holds it until your order is delivered, and helps settle problems.

2. Your account

  • Give your real name and a phone number you own. We may ask you to confirm it with a code sent by SMS.
  • Keep your password and the codes we send you private. VeyanoGH staff will never ask for your password or a code.
  • You are responsible for what happens under your account. Tell us at once if you think someone else has used it.
  • You must be at least 18 years old, or use VeyanoGH with a parent's or guardian's permission.

3. Buying

  • Prices are set by sellers and shown in Ghana cedis (GH₵). Delivery fees are shown at checkout before you pay.
  • You pay through VeyanoGH by Mobile Money or card. Payments are processed by our payment partner, Paystack. We do not see or keep your card number or MoMo PIN.
  • Never pay a seller outside VeyanoGH. If a seller asks you to, please tell us. Payments made outside VeyanoGH are not protected.
  • Your order is placed only when payment is confirmed. A seller may decline an order (for example if the item is out of stock); you are then refunded for that part.

4. Delivery, pickup and your order code

  • Each order has a 4-digit code on your order page. Give it to the rider, or show it at pickup, only after you have your items and checked them. Giving the code confirms that you received your order.
  • Delivery times are estimates given by the seller. If an order is late, contact the seller from your order page, or report a problem.

5. How payment to sellers works

We hold your payment and pay the seller only after your order is delivered and a further 1 day have passed without a problem being reported. If you report a problem, the seller's payment for that order stays on hold until it is settled.

6. Problems and refunds

If something is wrong with an order, use Report a problem on your order page. How refunds work is explained in our Refund Policy.

7. Reviews

Only customers who bought an item can review it. Reviews must be honest and about your own experience. We may hide reviews that are abusive, false, contain personal information, or advertise something else.

8. What you must not do

  • Give false information, use someone else's identity, or create accounts to get around a suspension.
  • Try to cheat buyers, sellers or VeyanoGH, including fake orders, fake reviews, or false complaints.
  • Sell or buy items that are illegal in Ghana, counterfeit or stolen.
  • Try to break, overload or get around the security of the website.

We may suspend or close accounts that break these terms, and report fraud to the authorities.

9. Our responsibility

We work to keep VeyanoGH safe and available, but we cannot promise it will always be free of errors or interruptions. Sellers are responsible for their products, their descriptions and their delivery. To the extent the law allows, EasySoft IT Solutions is not responsible for indirect losses. Nothing in these terms takes away your rights under Ghanaian consumer law.

10. Changes

We may update these terms. When we make important changes we will tell you on the website or by SMS. Continuing to use VeyanoGH after a change means you accept the new terms.

11. Law

These terms are governed by the laws of the Republic of Ghana.

Contact us

VeyanoGH is run by EasySoft IT Solutions, Bantama, Kumasi, Ghana.
Phone and WhatsApp: 0549687100
Email: easysoftitsolutions25@gmail.com